Online orders are shipped nationwide in the US. When you place an order, we will estimate shipping and delivery dates for you based on the items you choose. Expect your items to be shipped within 7-14 days of your order date.
Note that shipping rates are based on the weight of the piece you order. All weights will be rounded up to the next pound in compliance with shipping company policies. We can also provide an estimated delivery date.
Cost of return shipping is the customer's responsibility.
Please do not hesitate to contact us for any shipping information, to obtain a shipping quote, or with any questions you may have.
Ink&Loom will offer refunds only if your item is damaged in shipping. You will be asked to submit photographs of the damage within 5 days of arrival. Ink&Loom reserves the right to determine whether or not there is legitimate damage.
In the event the item is deemed legitimately faulty due to shipping, we will issue a full refund with proof of purchase.
All returned merchandise must be unused, unwashed and in it’s original packaging with tags intact. Cost of return shipping is the customer's responsibility.
As most of Ink&Loom's collection features one-of-a-kind items, we apologize in advance if items listed in stock are not available. We will contact you immediately and try to find a replacement, exchange or solution. We will also offer you a full refund if payment has been made.
Ink&Loom does not keep credit card details on file. You must re-submit your credit card information each time you place an order online or via telephone with Ink&Loom. Customers have the option to pay for purchases using VISA and MasterCard.
The privacy of Our customers personal information is taken very seriously at Ink&Loom. Only with your permission do we collect your personal information upon check-out on our website, by subscribing to our mailing list, by telephone or at a market, trade show or pop up shop. By providing Ink&Loom with your personal information, you have agreed to its use to fulfill orders and deliver goods, and to email you with marketing and promotional material information.